Terms of Service

Monte Security & Network Consulting

Effective Date: March 25, 2026

Last Updated: March 25, 2026

1. Introduction and Acceptance

These Terms of Service ("Terms") govern your access to and use of the website located at montesec.com ("Website") and the managed IT, cybersecurity, and network consulting services ("Services") provided by Monte Security & Network Consulting ("MonteSec," "we," "us," or "our").

By accessing our Website or engaging our Services, you ("Client," "you," or "your") agree to be bound by these Terms. If you do not agree, you must discontinue use of our Website and Services immediately.

These Terms apply to all visitors, users, and clients. Specific service engagements may be subject to additional agreements, including but not limited to Statements of Work ("SOW"), Service Level Agreements ("SLA"), or Business Associate Agreements ("BAA"), which will supplement and, where applicable, take precedence over these Terms.

2. Description of Services

MonteSec is a managed service provider ("MSP") offering the following services, which may vary by engagement:

Managed IT support and helpdesk services
Network design, implementation, and management
Cybersecurity assessment, monitoring, and incident response
Cloud infrastructure management and migration
Backup and disaster recovery solutions
IT consulting and strategic planning
Website design, hosting, and digital marketing services

The specific scope, deliverables, and terms of each service engagement will be defined in a separate SOW or service agreement between MonteSec and the Client.

3. Website Use

3.1 Permitted Use

You may use our Website for lawful purposes only. You agree not to:

Use the Website in any way that violates applicable local, state, national, or international law or regulation.
Attempt to gain unauthorized access to any portion of the Website, other accounts, systems, or networks connected to the Website.
Use the Website to transmit malware, viruses, or any other malicious code.
Engage in any conduct that restricts or inhibits any other user from using or enjoying the Website.
Use automated tools, bots, scrapers, or similar technology to access or collect data from the Website without our prior written consent.

3.2 Intellectual Property

All content on the Website, including text, graphics, logos, images, and software, is the property of MonteSec or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on the Website without our prior written consent.

The MonteSec name, logo, and all related trademarks are the property of Monte Security & Network Consulting. Nothing in these Terms grants you any right to use our trademarks without our express written permission.

4. Client Responsibilities

When engaging MonteSec for Services, you agree to:

Provide Accurate Information: Supply truthful, complete, and up-to-date information about your IT environment, systems, and business requirements as reasonably necessary for us to deliver Services.
Authorize Access: Grant MonteSec the necessary access to your systems, networks, accounts, and facilities required to perform the Services, and ensure that such access is authorized by all relevant parties within your organization.
Maintain Security: Implement reasonable security practices within your organization, including maintaining strong passwords, following recommended security policies, and promptly notifying MonteSec of any known or suspected security incidents.
Timely Communication: Respond to requests for information, approvals, or decisions in a timely manner to avoid delays in service delivery.
Compliance: Ensure that your use of our Services complies with all applicable laws and regulations, including any industry-specific requirements relevant to your business.
Backup Verification: While MonteSec may provide backup and disaster recovery services, you are responsible for verifying that your critical data is adequately backed up, unless otherwise specified in a separate service agreement.

5. Service Terms

5.1 Service Agreements

Individual service engagements will be governed by a separate SOW, proposal, or service agreement that outlines the specific scope, pricing, timeline, and deliverables. In the event of a conflict between these Terms and a specific service agreement, the service agreement will control.

5.2 Service Availability

MonteSec will use commercially reasonable efforts to provide Services in a timely and professional manner. Unless otherwise specified in an SLA, we do not guarantee uninterrupted or error-free service. Scheduled maintenance, emergency repairs, and circumstances beyond our reasonable control may affect service availability.

5.3 Third-Party Products and Services

Our Services may involve the use, configuration, or management of third-party hardware, software, or cloud services. MonteSec is not the manufacturer or licensor of these third-party products, and your use of such products is subject to the applicable third-party terms and licenses. We are not responsible for defects, outages, or changes in third-party products beyond our reasonable control.

5.4 Change Orders

Any changes to the scope of an active service engagement must be agreed upon in writing by both parties. Additional work outside the original scope may be subject to additional fees.

6. Fees and Payment

6.1 Pricing

Fees for Services will be set forth in the applicable SOW, proposal, or service agreement. MonteSec reserves the right to adjust pricing for ongoing services with at least thirty (30) days' written notice.

6.2 Payment Terms

Unless otherwise agreed in writing, invoices are due within thirty (30) days of the invoice date. Late payments may be subject to a late fee of 1.5% per month (or the maximum rate permitted by law, whichever is less) on the outstanding balance.

6.3 Suspension of Services

MonteSec reserves the right to suspend Services if payment is not received within fifteen (15) days after written notice of a past-due balance. Services will be reinstated upon receipt of full payment. MonteSec is not liable for any damages or losses resulting from a suspension of Services due to non-payment.

7. Confidentiality

7.1 Confidential Information

Each party agrees to maintain the confidentiality of any proprietary or confidential information disclosed by the other party in connection with the Services ("Confidential Information"). Confidential Information includes, but is not limited to, business strategies, client lists, network configurations, credentials, security assessments, and financial information.

7.2 Exclusions

Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was known to the receiving party prior to disclosure; (c) is independently developed by the receiving party without use of the disclosing party's Confidential Information; or (d) is rightfully obtained from a third party without restriction on disclosure.

7.3 Permitted Disclosures

Confidential Information may be disclosed if required by law, regulation, or court order, provided that the receiving party gives the disclosing party prompt written notice (where legally permitted) and cooperates with any efforts to seek a protective order.

8. HIPAA and Regulated Industries

MonteSec serves clients in regulated industries, including healthcare and legal. When MonteSec acts as a Business Associate under the Health Insurance Portability and Accountability Act ("HIPAA"), the handling of Protected Health Information ("PHI") will be governed by a separate Business Associate Agreement ("BAA") between MonteSec and the Client.

Clients in regulated industries are responsible for informing MonteSec of any specific compliance requirements applicable to their business. MonteSec will use commercially reasonable efforts to comply with mutually agreed-upon regulatory requirements as documented in the applicable service agreement or BAA.

MonteSec does not provide legal advice regarding regulatory compliance. Clients should consult their own legal counsel to ensure their use of our Services meets applicable regulatory requirements.

9. Limitation of Liability

9.1 Disclaimer of Warranties

EXCEPT AS EXPRESSLY SET FORTH IN A SEPARATE SERVICE AGREEMENT, THE WEBSITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9.2 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MONTESEC, ITS OFFICERS, EMPLOYEES, AGENTS, OR CONTRACTORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR LOSS OF GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS, THE WEBSITE, OR THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY.

9.3 Cap on Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MONTESEC'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS, THE WEBSITE, OR ANY SERVICE ENGAGEMENT SHALL NOT EXCEED THE TOTAL FEES PAID BY THE CLIENT TO MONTESEC DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

9.4 Exceptions

Nothing in this section limits liability for: (a) gross negligence or willful misconduct; (b) death or personal injury caused by negligence; or (c) any liability that cannot be excluded or limited by applicable law.

10. Indemnification

You agree to indemnify, defend, and hold harmless MonteSec, its officers, employees, agents, and contractors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your breach of these Terms; (b) your violation of any applicable law or regulation; (c) your negligent or wrongful acts or omissions; or (d) any dispute between you and a third party related to the Services.

11. Term and Termination

11.1 Term

These Terms are effective as of the date you first access the Website or engage our Services and remain in effect until terminated.

11.2 Termination for Convenience

Either party may terminate an ongoing service engagement by providing thirty (30) days' written notice, unless a different notice period is specified in the applicable service agreement.

11.3 Termination for Cause

Either party may terminate immediately upon written notice if the other party: (a) materially breaches these Terms or a service agreement and fails to cure such breach within fifteen (15) days of receiving written notice; or (b) becomes insolvent, files for bankruptcy, or ceases to conduct business in the normal course.

11.4 Effect of Termination

Upon termination of Services: (a) all outstanding fees become immediately due and payable; (b) MonteSec will, upon request and payment of any outstanding fees, provide reasonable assistance in transitioning Services to the Client or a successor provider for a period not to exceed thirty (30) days; and (c) each party will return or destroy the other party's Confidential Information in its possession, except as required to be retained by law.

12. Dispute Resolution

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to its conflict of laws provisions.

12.2 Informal Resolution

Before filing any formal legal action, the parties agree to attempt in good faith to resolve any dispute through informal negotiation for a period of at least thirty (30) days after written notice of the dispute.

12.3 Jurisdiction

Any legal action arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in Bucks County, Pennsylvania or the Eastern District of Pennsylvania, and each party consents to the personal jurisdiction of such courts.

13. General Provisions

13.1 Force Majeure

MonteSec shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including but not limited to natural disasters, acts of government, pandemics, internet or telecommunications failures, cyberattacks, power outages, or supplier failures.

13.2 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. MonteSec may assign its rights and obligations without restriction.

13.3 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

13.4 Entire Agreement

These Terms, together with our Privacy Policy, any applicable SOW, SLA, or BAA, constitute the entire agreement between you and MonteSec regarding the subject matter herein and supersede all prior or contemporaneous communications, proposals, and agreements.

13.5 Waiver

The failure of MonteSec to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

13.6 Notices

All notices under these Terms shall be in writing and sent to the addresses set forth herein or as otherwise designated in writing by either party.

14. Contact Us

If you have questions about these Terms, please contact us:

Monte Security & Network Consulting

4 Old Hickory Dr, Richboro, PA 18954

Email: support@montesec.com